Privacy Policy
Last updated: January 1, 2026
1. Introduction
Travelo ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By using Travelo, you consent to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us, including: personal details (name, email, phone number), passport information for bookings, payment information (processed securely through PCI-DSS compliant gateways), travel preferences, and device and usage information (IP address, browser type, pages visited).
3. How We Use Your Information
We use your information to: process and manage your bookings, communicate with you about your trips, provide customer support, improve our services and website experience, send promotional offers (with your consent), comply with legal obligations, and prevent fraud and ensure security.
4. Information Sharing
We share your information only with: airlines and transport operators to fulfill your bookings, payment processors to handle transactions, service providers who assist our operations (under strict confidentiality), and regulatory authorities when required by law. We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including: 256-bit SSL encryption for all data transmission, PCI-DSS compliant payment processing, regular security audits, access controls and authentication, and secure data storage with redundancy.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking information is typically retained for 7 years for tax and accounting purposes. You may request deletion of your account and associated data at any time.
7. Your Rights
Under applicable data protection laws, you have the right to: access your personal data, correct inaccurate information, request deletion of your data, object to processing, withdraw consent, and lodge a complaint with a supervisory authority. To exercise these rights, contact us at privacy@travelo.com.
8. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at: privacy@travelo.com or Travelo FZ-LLC, Dubai Silicon Oasis, Dubai, UAE.